Shipping policy

All products available at Nancy London are shipped directly from our suppliers abroad to the address provided at the time of purchase, our Shipping called "Free Shipping" with a Fixed Cost of €0.00 takes 5 to 12 business days (after postage of the product) depending on the location, the shipment of the product is made between 1 to 3 business days after confirmation of payment in our system.

We guarantee a tracking code so that the customer can follow the progress of the delivery of their order.

Attention: In certain cases, this delivery period may be extended by a few more business days, due to delays, strikes, breaks, periods of high demand at the Post Office, in short, situations that are beyond our control.

The store guarantees the delivery of the order, we are responsible for the refund of the full amount paid for lost or missing products during the delivery process. All products are sent with insurance against loss and with free online tracking, the delivery of your product is 100% guaranteed.

"If the product is delayed and not delivered within 50 business days of posting, 100% of the amount paid will be refunded on that date."

Attention: You may receive more than one package, as your products may come from different suppliers. So if you receive one product first and then another, don't worry, it's totally normal.

The products will be sent by Correos or another carrier, there will always be a Tracking Code that will allow the customer to follow the progress of the delivery, Nancy London undertakes to instruct the customer on how to track their order. The tracking access code will be sent to your email as soon as it is available for Nancy London .

Order tracking number is provided within 3-5 business days after payment is confirmed.

Nancy London will ensure that the products are sent to the address requested by the client. Therefore, so that there are no obstacles in the delivery of your order, we ask you to pay attention when filling in the address where you wish to receive your order.

Please ensure that there will be someone at the address to receive your products. Correos makes three attempts to deliver the products, if in any of the attempts there is no one at the address where the order was received, the package will be taken to the post office closest to the address, and in this case it will be necessary for the recipient of the package, pick it up at the Post Office, within a period of 7 consecutive days. If the recipient of the order does not make the withdrawal, as per Correos rule, the package will be returned to the sender, making it necessary to resend the product at no cost.

All data related to delivery attempts, as well as the address of the Postal agency where the recipient must collect their package in case of absence at home, are recorded in the order tracking, which can be followed on the website. Correos, using the tracking code provided by the store.

Nancy London is not responsible for incorrect or incomplete completion of the destination address of orders placed in the store. In case of incorrect or incomplete address, according to Post Office rules, the package will be returned to the sender, and no further delivery attempts will be made to that address.

If the delivery is not made due to a difference in the address provided by the customer or the product is not collected at the post office, the customer has the right to return or resend the products at no cost.

Still have questions? Do not hesitate to contact us:

Email: Hours: Monday to Friday: 9:00 am - 6:00 pm Saturday: 9:00 am - 4:00 pm Sunday: 9:00 am - 2:00 pm